Refund Policy

At PsychOnPoint, we strive to ensure customer satisfaction with our services and products. Please read our refund policy carefully to understand your rights and obligations regarding refunds.

1. Consultation with Therapists and Counselors

Cancellation: Clients can cancel their consultation appointments with therapists or counselors at any time before the appointment starts to receive a full refund.
No Refund Post Appointment: No refunds will be provided once the appointment has started or has been completed, regardless of the reason.
No-Show Policy: If a client does not show up for their scheduled appointment, they have the right to reschedule the appointment, but a refund will not be provided.

2. Products Purchased from the Website

Non-Refundable Products: Products purchased from our website are non-refundable, except in cases of technical errors or delays on our part that result in non-delivery or no access to the purchased product.
No Refund After Access: Once access to the purchased product has been granted, it cannot be refunded.

3. Content Delivery and Promises

Refund for Unfulfilled Promises: If the delivered content does not meet the promised specifications, users can request a refund. Whether the content meets the promised specifications will be determined by:
- Ensuring that the product given access to is the same as the product paid for.
- Verifying that the table of contents for the course/notes visible before purchase matches the chapters visible after purchase, excluding any updates or deletions made after review.

4. Technical Errors and Duplicate Payments

Technical Errors: Users are eligible for refunds in cases of technical errors that prevent access to the purchased product.
Duplicate Payments: Users will be refunded for any duplicate payments made.
Pre-Access Refund Requests: Refund requests made before accessing the purchased product will be honored.

5. Refund Request Process

To request a refund, please contact our customer support team at contact@psychonpoint.com with your order details and the reason for the refund request. Our team will review your request and respond within [number] business days.

6. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. Any changes will be posted on this page with the updated date.

If you have any questions or concerns about our refund policy, please contact us at:

Email: contact@psychonpoint.com